Are you searching for a place where your furry friend can experience the ultimate comfort, care, and relaxation while you’re away? Look no further than Lily’s Play-N-Stay, the premier destination for luxury pet boarding. With our unwavering commitment to providing top-notch services and our dedication to pampering your pooch, we go above and beyond to create a home away from home for your beloved pet.
Luxury Pet Policies
Dog Behavior Requirements
Vaccine Requirements
To ensure the well-being of all our guests, we require the following vaccinations to be up to date and verified by documentation from your veterinarian:We don’t have any time frame restrictions on when vax were given. Just need to be up-to-date. We require Rabies, Distemper and Bordatella (the bord we require every 6 months)
Meal Information:
At Lily's Play-N-Stay, we serve pets their provided food according to their detailed feeding instructions. Please provide food necessary for your dog’s length of stay with clear instructions on the serving size and schedule. If necessary, please prepare each meal in the appropriate serving size, place them in separate Ziploc bags, and label them with your last name. If your dog requires specific feedings for medical purposes during the day, please contact us.
Hours of Operation
Monday-Friday: 7 am – 7 pm
Saturday: 8 am – 3 pm
Sunday: 12 pm – 5 pm
*Closed all major holidays for pick up/drop off
Reservations Policies:
- A credit card must be left on file at the time of booking to confirm your reservation.
- During peak seasons, deposits are required to secure your reservation.
- A 50% deposit of your entire reservation amount will be collected at the time you make your dog boarding reservation. The balance will be collected at pick-up.
- If you cancel up to 48 hours prior to your boarding reservation, you will receive a full refund of your deposit.
- If you are a no-show or cancel within 48 hours prior to your boarding reservation, you forfeit your deposit.
*Deposits cannot be used as credit toward other services.
*All pricing and policies are subject to change without notice.
Holiday Reservations:
- A 3-night minimum stay is required during holidays.
- A credit card must be left on file at the time of booking to confirm your reservation.
- Holiday reservations require a 50% deposit for your entire reservation amount. The balance will be collected at pick-up.
- 48 hour notice for reservation cancellations for holidays is required to receive a full refund.
- Cancellations within the 48 hour period prior to the holiday reservation and “no-shows” forfeit their 50% deposit.
- Major holidays and peak times will have a $4 additional fee per night per pet.
*Deposits cannot be used as credit toward other services.
*All pricing and policies are subject to change without notice.
Check-In/Check-Out Policies:
- Check-In: Any time on the day of drop-off for maximum playtime.
- Check-Out: By 1 pm on the day of pick up. If picking up pet past 1 pm, there will be a $5/hour/pet charge until pet is picked up.
- All Pets Must Meet The Following Requirements:
- *At least four months old
- Current on Rabies, Distemper, and Bordetella vaccines
- Flea/tick-free and in good overall health
- No open wounds (we do take medical boarding cases)
- People-friendly.
Belongings
From Home Policy
We accept a few plastic or rubber personal items from home. We provide Kuranda dog beds for the pets in our care.
Raffle/Competition Policy Overview
At Lily’s Play-N-Stay, we value transparency and integrity in all our promotions, giveaways, and raffles. We want to ensure a safe and enjoyable experience for all participants. To learn more about the rules and guidelines governing our promotions, please visit our comprehensive Raffle/Competition Policy and Agreement.
Have Questions?
Download the Lily’s Play-N-Stay App for Pet Parents
Invitation Code: 168917
Seamless Booking
Whether it’s day or night, you can easily book any of our services, explore additional add-ons and upgrades, and reserve your pet’s accommodation with just a few simple taps.
Easier Payments
With the simple click of a button, easily review quotes and settle outstanding balances hassle-free!
Pet Report Card
In the app, you have the convenience of accessing your pet’s report cards, offering a comprehensive overview of your pet’s progress through a delightful combination of images, videos, and additional content!
